At Prestigious Home Lot Limited, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our return policy is designed to ensure a smooth and hassle-free process. Please review the details below.

Eligibility for Returns:

- Items must be returned within 30 days from the date of delivery.

- Products must be in their original condition, unused, and in the original packaging with all accessories and manuals included.

- Proof of purchase is required for all returns.

Non-Returnable Items:

The following items are not eligible for return:

- Items marked as final sale

- Custom or personalized orders

- Opened or used items that are not in their original condition

Return Process:

1. Initiate a Return:

   - Contact our customer service team via email at sales@prestigioushomelot.com or call +234 812 6384 093 to request a return authorization.

   - Provide your order number, details of the item(s) you wish to return, and the reason for the return.

2. Prepare Your Package:

   - Carefully pack the item(s) in the original packaging.

   - Include all accessories, manuals, and any free gifts received with the purchase.

   - Ensure the package is securely sealed to prevent damage during transit.

3. Shipping the Return:

   - Ship the package to the address provided by our customer service team.

   - You are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., defective or incorrect items).

   - We recommend using a trackable shipping method to ensure the package reaches us safely.

Refunds:

- Once we receive and inspect your return, we will notify you of the status of your refund.

- Approved refunds will be processed within 7-10 business days and credited to the original method of payment.

- Original shipping charges are non-refundable, except in cases where the return is due to our error.

Exchanges:

- If you wish to exchange an item for a different model, size, or color, please follow the return process to return the original item and place a new order for the desired item.

- Exchanges are subject to product availability.

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery.

- Provide a detailed description of the issue and include photos if possible.

- We will arrange for a replacement or issue a full refund, including return shipping costs, at no additional charge.

Contact Us:

For any questions or concerns regarding our return policy, please contact our customer service team:

- Phone: +234 812 6384 093

- Email:returnsales@prestigioushomelot.com

- Office Hours: Monday to Friday, 9 AM - 6 PM WAT

Thank you for shopping with Prestigious Home Lot Limited. We value your business and are committed to providing you with the highest level of customer service.