Welcome to the Prestigious Home Lot Limited FAQ page. Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you need further assistance, please feel free to contact our customer service team.

General Questions

1. What types of products does Prestigious Home Lot Limited offer?

We offer a wide range of luxury home appliances, including refrigerators, ovens, dishwashers, washing machines, and more. Our products are sourced from top-tier brands known for their quality and innovation.

2. Where is Prestigious Home Lot Limited located?

We are located in Lagos, Nigeria. You can find our showroom at .....

3. How can I contact customer service?

You can reach our customer service team via phone at +234 812 6384 093 or email us at sale@prestigioushomelot.com. Our office hours are Monday to Friday, 9 AM - 6 PM WAT.

Orders and Payments

4. How do I place an order?

You can place an order directly through our website by browsing our products, adding items to your cart, and completing the checkout process. You will receive an order confirmation email once your order is successfully placed.

5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and direct bank transfers. All payments must be made in Nigerian Naira (₦).

6. Can I modify or cancel my order after it has been placed?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed for shipment may not be eligible for modification or cancellation.

Shipping and Delivery

7. What are your shipping options?

We offer standard, express, and same-day delivery options within Lagos, Nigeria. For detailed information on shipping costs and delivery times, please visit our Shipping Policy page.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our carrier's website.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. Provide a detailed description of the issue and include photos if possible. We will arrange for a replacement or issue a full refund.

Returns and Refunds

10. What is your return policy?

We accept returns within 30 days of delivery for items in their original condition, unused, and in the original packaging. For more information, please visit our Return Policy page.

11. How do I initiate a return?

To initiate a return, contact our customer service team at returns@prestigioushomelot.com or call +234 812 6384 093. Provide your order number, details of the item(s) you wish to return, and the reason for the return. We will provide you with a return authorization and instructions on how to ship the item back to us.

12. When will I receive my refund?

Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days and credited to the original method of payment.

Product Information

13. Are your products covered by a warranty?

Yes, all our products come with a manufacturer's warranty. The warranty period and terms vary by product and brand. Please refer to the product documentation for specific warranty information.

14. Do you offer installation services?

Yes, we offer professional installation services for all our appliances. Please contact our customer service team to schedule an installation appointment.

15. Can I see the products in person before purchasing?

Yes, we encourage you to visit our showroom in Lagos to view our products in person. Our knowledgeable staff will be happy to assist you and provide detailed information about our products.

Contact Us

If you have any other questions or need further assistance, please contact us:

- Phone: +234 812 6384 093

- Email: sales@prestigioushomelot.com

- Office Hours: Monday to Friday, 9 AM - 6 PM WAT

Thank you for choosing Prestigious Home Lot Limited. We are committed to providing you with the best products and services to enhance your home.